Customised support for everything Zendesk
Whether you’re just getting started with Zendesk or you’re looking to optimize your current system, our award-winning team is here to help.
Go from A to Zendesk with Aktie Now
Scale your customer support
Boost agent productivity with self-service tools and automations.
Elevate your customer experience
Provide seamless, omnichannel customer support right from your Zendesk instance.
Measure your CX impact
Track metrics and KPIs to measure your success and identify areas of opportunity.
Our services
Get started
- Express implementation
- Custom implementation
- Data migration
Optimize
- Zendesk customization
- Integrations and automation
- Chatbot implementation
- Zendesk Guide design
CX Excellence
- Zendesk training
- CX consulting
- Managed services
Why Aktie now?
As a Zendesk Premier Partner, we’ve helped hundreds of businesses just like yours achieve frictionless, scalable customer support. Unlike other partners, Zendesk is all we do — so everyone on our team is a true expert.
Our consultative approach ensures you get a transformative solution that meets your needs no matter where you are in your Zendesk journey.
Speed
Looking to solve your challenges quickly? We offer Express Implementations and Customer Service Health Checks for rapid results.
Value
Get premier support without the premium price tag. Our global team provides award-winning service for unbeatable value.
Quality
We’re more than a tech partner. Our end-to-end services include training, customer service process design, managed services, and so much more.
A Proven Leader in Zendesk Support
7+
Years of experience
100k+
Project hours
2x
Zendesk Regional Partner of the year
300+
Satisfied clients
100M
End-customers impacted
7
Countries served
Our Results
+21%
in First Call Resolution (FCR)
+32%
in Customer Satisfaction (CSAT)
-26%
of Average Handle Time (AHT)
“Working with Aktie was a great benefit to accomplish our Zendesk migration. Our company is fast-paced, and Aktie’s team made sure that our internal teams aware of any outstanding items to ensure all project milestones were met. They were very easy to work with and showed value that led to us contracting more work from them in other areas we didn’t even know we needed.”
Jennifer Brown
Trax Insights
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