Zendesk Implementation

Ready to get started with Zendesk? Fast-track your implementation with hands-on support from our experts

Trusted by

We’ll Help You Transform
Your CX With Zendesk

KPI Movile Pay
KPI Movile Pay
KPI Webmotors - Aktie Now
KPI Magalu - Aktie Now
KPI IBM - Aktie Now

Working with Aktie was a great benefit to accomplish our Zendesk migration. Our company is fast-paced, and Aktie’s team made sure that our internal teams aware of any outstanding items to ensure all project milestones were met. They were very easy to work with and showed value that led to us contracting more work from them in other areas we didn’t even know we needed.

Jennifer Brown,
VP of Operations, TRAX Analytics

Mulheres trabalhando

Your Full-service Partner

Zendesk implementation consulting

Integrations, optimization, and customization

Purchasing licenses

Training and onboarding

Maintenance and support

Explore Our Zendesk Implementation Options

Implementação Assistida

Express Implementation

Fixed-scope implementation designed to get you up and running quickly.

Customized Implementation

Fully customized implementation that addresses your unique business needs.

Implementação Assistida
Implementação Assistida

Assisted Implementation

All the support and guidance you need to implement Zendesk on your own.

Power Your Customer Service With the Best Platform Available

Logotipo Zendesk

The leading omnichannel customer service platform according to Gartner

Premier Partner

Aktie Now has helped over 300 businesses get the most out of their Zendesk investment with professional implementation and optimization.

Zendesk Makes Scalable, Omnichannel Support Easy

Aktie Now has helped over 300 businesses get the most out of their Zendesk investment with professional implementation and optimization.

Key Features:

  • Omnichannel support
  • Advanced customization
  • Numerous integrations
  • Reporting and metrics

Integrations:

Integrações Aktie Now e Zendesk
Automated Customer Service Chatbot
1 de 3

 

Droz Bot provides automated self-service support for customers on your website, social media, and other chat-based channels.

Key Features:

  • Self-service customer support
  • Automated ticket resolution
  • Integrates with Whatsapp and other channels
  • Highly personalized conversation flows

Cloud-based Phone System
2 de 3

 

Aircall is a secure, cloud-based phone system that integrates seamlessly with your tech stack for fast, hardware-free phone support at scale.

Key features:

  • Integrates with 100+ tools
  • No hardware necessary
  • Automatic data retrieval and entry
  • Smart call routing and workflows

Scalable self-service support
3 de 3

 

With Zendesk Guide, you can create a self-service knowledge base of helpful articles for your customers or team.

Key features:

  • Customizable knowledge base design
  • Internal and external knowledge bases
  • Article tagging and categorization
  • User behavior insights

A Global Leader in Zendesk Implementation

Highly Specialized Team

Unlike other partners, Zendesk is all we do. Our deep knowledge of the platform allows us to identify and implement efficient, scalable solutions for even the most complex challenges.

Customizable Support

Whether you’re looking for a speedy implementation or you’re facing a complex migration, our flexible plans and processes can adapt to your needs.

Full-stack Developers

Our team of in-house developers can provide custom integrations and automations for your Zendesk instance.

Zendesk

Implementation

Ready to get started with Zendesk? Fast-track your implementation with hands-on support from our experts

Trusted by

We’ll Help You Transform Your CX With Zendesk

Working with Aktie was a great benefit to accomplish our Zendesk migration. Our company is fast-paced, and Aktie’s team made sure that our internal teams aware of any outstanding items to ensure all project milestones were met. They were very easy to work with and showed value that led to us contracting more work from them in other areas we didn’t even know we needed.

Jennifer Brown,
VP of Operations, TRAX Analytics

Your Full-service Partner

1

Zendesk implementation consulting

2

Integrations, optimization, and customization

3

Purchasing licenses

4

Training and onboarding

5

Maintenance and support

Explore Our Zendesk Implementation Options

Express Implementation

Fixed-scope implementation designed to get you up and running quickly

Customized Implementation

Fully customized implementation that addresses your unique business needs

Assisted Implementation

All the support and guidance you need to implement Zendesk on your own

Power Your Customer Service With the Best Platform Available

Logotipo Zendesk

The leading omnichannel customer service platform according to Gartner

Logotipo Zendesk

Aktie Now has helped over 300 businesses get the most out of their Zendesk investment with professional implementation and optimization.

Zendesk Makes Scalable, Omnichannel Support Easy

Zendesk is a powerful platform that helps you centralize, optimize, and scale your customer support operations.

Key Features:

  • Omnichannel support
  • Advanced customization
  • Numerous integrations
  • Reporting and metrics

Integrations:

Level Up Your Service With…

Automated
Chatbots

3

Cloud
Calling

3

Knowledge
Base

3

Automated Customer Service Chatbot

Droz Bot provides automated self-service support for customers on your website, social media, and other chat-based channels.

Key Features:

  • Self-service customer support
  • Automated ticket resolution
  • Integrates with Whatsapp and other channels
  • Highly personalized conversation flows

Cloud-based Phone System

Aircall is a secure, cloud-based phone system that integrates seamlessly with your tech stack for fast, hardware-free phone support at scale.

Key Features:

  • Integrates with 100+ tools
  • No hardware necessary
  • Automatic data retrieval and entry
  • Smart call routing and workflows

Scalable self-service support

With Zendesk Guide, you can create a self-service knowledge base of helpful articles for your customers or team.

Key Features:

  • Customizable knowledge base design
  • Internal and external knowledge bases
  • Article tagging and categorization
  • User behavior insights

A Global Leader in Zendesk Implementation

Highly Specialized Team

Unlike other partners, Zendesk is all we do. Our deep knowledge of the platform allows us to identify and implement efficient, scalable solutions for even the most complex challenges.

Customizable Support

Whether you’re looking for a speedy implementation or you’re facing a complex migration, our flexible plans and processes can adapt to your needs.

Full-stack Developers

Our team of in-house developers can provide custom integrations and automations for your Zendesk instance.

Zendesk Implementation Playbook: A CX Leader’s Guide To the First 30 Days

In this FREE playbook, we share a week-by-week breakdown of actionable steps and best practices to guide your Zendesk implementation.

Download the Guide