CX Consulting
Transform your customer experience with optimized strategies, processes, and training for your team
Trusted by
A Global CX Leader
for 7+ Years
We’ll Help You Achieve
Best-in-class Results
Are You Ready To Transform Your Customer Experience?
Boost productivity with streamlined customer service processes
Exceed your KPIs with goal-driven strategies and tactics
Optimize the use of technology in your CX operations
Differentiate your business with innovative customer experiences
Explore Our CX
Consulting Specialties
Aktie 360 Methodology
Aktie 360 is our proprietary consulting methodology. From diagnosis to ongoing optimization, we’re here for you every step of the way.
Dive Into CX
Read our latest customer
experience insights.
Everyone knows that Zendesk is innovative! After all, from time to time, the platform launches new features to improve the customer service experience and, at the same...
From March 25–27, Zendesk Relate 2025 brought CX pros and industry leaders together. The goal? Explore the latest innovations in customer experience. This event wasn’t...
In today’s fast-paced world, efficiency is everything. Customers now expect fast, seamless, and autonomous service - putting increased pressure on support teams. As a...
AI in Customer Experience: How Artificial Intelligence is Transforming CX in 2025 The role of AI in customer experience is rapidly evolving, and businesses are...
Informed employees are better positioned to contribute ideas, make sound decisions, and deliver exceptional customer service. However, storing information across...
CX
Consulting
Transform your customer experience with optimized strategies, processes, and training for your team
Trusted by
A Global CX Leader
for 7+ Years
We’ll Help You
Achieve Best-in-class Results
Are You Ready To Transform
Your Customer Experience?
Boost productivity with streamlined customer service processes
Exceed your KPIs with goal-driven strategies and tactics
Optimize
the use of technology in your CX operations
Differentiate your business with innovative customer experiences
Explore Our CX Consulting Specialties
Processes
& Operations
Digital
Transformation
Persona
& Journey Mapping
Objectives
- Identify inefficiencies in your CX operations
- Increase the productivity of your staff
- Develop strategies to achieve customer service KPIs
Project Phases
Assessment & Definition of KPIs
Define the scope and objectives of the engagement
Voice of the Customer
Analyze your customer pain points
Data Analysis
Analyze your CX performance data
Customer Journey Design
Redesign your customer service flows
Implementation Plan
Create a detailed implementation strategy
Change Management
Train and monitor your team
Objectives:
- Remove unnecessary or outdated technology
- Implement an efficient, scalable CX tech stack
- Drive adoption of new technologies
Project Phases
Assessment & Definition of KPIs
Define the scope and objectives of the engagement
Voice of the Customer
Analyze your customer pain points
Data Analysis
Analyze your CX performance data
Digital Maturity Analysis
Analyze the technology used in your operations
Design Thinking & MVP
Prototype new digital solutions
Solution Architecture
Architect your digital CX solutions
Change Management
Train and monitor your team
Objectives:
- Define your customer personas and their needs
- Redesign your customer journey
- Elevate your customers’ experience
Project Phases
Understand
Research your customers and their needs
Connect
Identify opportunities to serve customers more efficiently
Anticipate
Identify opportunities for proactive customer support
Delight
Identify opportunities to exceed your customers’ expectations
Aktie 360 Methodology
Aktie 360 is our proprietary consulting methodology.
From diagnosis to ongoing optimization, we’re here for you every step of the way.
Dive Into CX
Read our latest customer experience insights
Everyone knows that Zendesk is innovative! After all, from time to time, the platform launches new features to improve the customer service experience and, at the same...
From March 25–27, Zendesk Relate 2025 brought CX pros and industry leaders together. The goal? Explore the latest innovations in customer experience. This event wasn’t...
In today’s fast-paced world, efficiency is everything. Customers now expect fast, seamless, and autonomous service - putting increased pressure on support teams. As a...
AI in Customer Experience: How Artificial Intelligence is Transforming CX in 2025 The role of AI in customer experience is rapidly evolving, and businesses are...
Informed employees are better positioned to contribute ideas, make sound decisions, and deliver exceptional customer service. However, storing information across...