CX Consulting
Transform your customer experience with optimized strategies, processes, and training for your team
Trusted by
A Global CX Leader
for 7+ Years
We’ll Help You Achieve
Best-in-class Results
Are You Ready To Transform Your Customer Experience?
Boost productivity with streamlined customer service processes
Exceed your KPIs with goal-driven strategies and tactics
Optimize the use of technology in your CX operations
Differentiate your business with innovative customer experiences
Explore Our CX
Consulting Specialties
Aktie 360 Methodology
Aktie 360 is our proprietary consulting methodology. From diagnosis to ongoing optimization, we’re here for you every step of the way.
Dive Into CX
Read our latest customer
experience insights.
Customer service roles can be extremely challenging. However, good customer service plays a critical part in long-term business success. Zendesk AI is a revolutionary...
When it comes to customer service, there are two different approaches to providing support and engagement: omnichannel and multichannel support. Zendesk offers numerous...
Mastering Zendesk Workflows (Part 4): How To Create Zendesk Views + 3 Best Practices Imagine a world where your client support dashboard only displays the tickets that...
In today's competitive business landscape where 89% of businesses compete primarily based on customer experience, tracking how your customers feel about your brand can...
Zendesk collaboration, which includes features such as side conversations and CCing, can supercharge your team's productivity and improve overall customer satisfaction....
CX
Consulting
Transform your customer experience with optimized strategies, processes, and training for your team
Trusted by
A Global CX Leader
for 7+ Years
We’ll Help You
Achieve Best-in-class Results
Are You Ready To Transform
Your Customer Experience?
Boost productivity with streamlined customer service processes
Exceed your KPIs with goal-driven strategies and tactics
Optimize
the use of technology in your CX operations
Differentiate your business with innovative customer experiences
Explore Our CX Consulting Specialties
Processes
& Operations
Digital
Transformation
Persona
& Journey Mapping
Objectives
- Identify inefficiencies in your CX operations
- Increase the productivity of your staff
- Develop strategies to achieve customer service KPIs
Project Phases
Assessment & Definition of KPIs
Define the scope and objectives of the engagement
Voice of the Customer
Analyze your customer pain points
Data Analysis
Analyze your CX performance data
Customer Journey Design
Redesign your customer service flows
Implementation Plan
Create a detailed implementation strategy
Change Management
Train and monitor your team
Objectives:
- Remove unnecessary or outdated technology
- Implement an efficient, scalable CX tech stack
- Drive adoption of new technologies
Project Phases
Assessment & Definition of KPIs
Define the scope and objectives of the engagement
Voice of the Customer
Analyze your customer pain points
Data Analysis
Analyze your CX performance data
Digital Maturity Analysis
Analyze the technology used in your operations
Design Thinking & MVP
Prototype new digital solutions
Solution Architecture
Architect your digital CX solutions
Change Management
Train and monitor your team
Objectives:
- Define your customer personas and their needs
- Redesign your customer journey
- Elevate your customers’ experience
Project Phases
Understand
Research your customers and their needs
Connect
Identify opportunities to serve customers more efficiently
Anticipate
Identify opportunities for proactive customer support
Delight
Identify opportunities to exceed your customers’ expectations
Aktie 360 Methodology
Aktie 360 is our proprietary consulting methodology.
From diagnosis to ongoing optimization, we’re here for you every step of the way.
Dive Into CX
Read our latest customer experience insights
Customer service roles can be extremely challenging. However, good customer service plays a critical part in long-term business success. Zendesk AI is a revolutionary...
When it comes to customer service, there are two different approaches to providing support and engagement: omnichannel and multichannel support. Zendesk offers numerous...
Mastering Zendesk Workflows (Part 4): How To Create Zendesk Views + 3 Best Practices Imagine a world where your client support dashboard only displays the tickets that...
In today's competitive business landscape where 89% of businesses compete primarily based on customer experience, tracking how your customers feel about your brand can...
Zendesk collaboration, which includes features such as side conversations and CCing, can supercharge your team's productivity and improve overall customer satisfaction....