CX Consulting

Transform your customer experience with optimized strategies, processes, and training for your team

Trusted by

logotipo consultoria

A Global CX Leader
for 7+ Years

Tagline Aktie Now
Tagline Aktie Now

We’ll Help You Achieve
Best-in-class Results

KPI Magalu - Aktie Now
KPI webmotors 58
KPI Movile Pay 63

Are You Ready To Transform Your Customer Experience?

Boost productivity with streamlined customer service processes

Exceed your KPIs with goal-driven strategies and tactics

Optimize the use of technology in your CX operations

Differentiate your business with innovative customer experiences

Explore Our CX
Consulting Specialties

Processes & Operations

1 de 3

Objectives

  • Identify inefficiencies in your CX operations
  • Increase the productivity of your staff
  • Develop strategies to achieve customer service KPIs

Project Phases

  • Assessment & Definition of KPIs
  • Define the scope and objectives of the engagement
  • Voice of the Customer
  • Analyze your customer pain points
  • Data Analysis
  • Analyze your CX performance data
  • Customer Journey Design
  • Redesign your customer service flows
  • Implementation Plan
  • Create a detailed implementation strategy
  • Change Management
  • Train and monitor your team

Digital Transformation

2 de 3

Objectives

  • Remove unnecessary or outdated technology
  • Implement an efficient, scalable CX tech stack
  • Drive adoption of new technologies

Project Phases

Assessment & Definition of KPIs
Define the scope and objectives of the engagement

Voice of the Customer
Analyze your customer pain points

Data Analysis
Analyze your CX performance data

Digital Maturity Analysis
Analyze the technology used in your operations

Design Thinking & MVP
Prototype new digital solutions

Solution Architecture
Architect your digital CX solutions

Change Management
Train and monitor your team

Persona & Journey Mapping

3 de 3

Objectives

  • Define your customer personas and their needs
  • Redesign your customer journey
  • Elevate your customers’ experience

Project Phases

Understand
Research your customers and their needs
Connect
Identify opportunities to serve customers more efficiently
Anticipate
Identify opportunities for proactive customer support
Delight
Identify opportunities to exceed your customers’ expectations 

Aktie 360 Methodology

Aktie 360 is our proprietary consulting methodology. From diagnosis to ongoing optimization, we’re here for you every step of the way.

Dive Into CX

Read our latest customer
experience insights.

8 Tips To Improve Your Customer Support Agent Onboarding

by | Feb 22, 2024 | Customer Experience | 0 Comments

Customer support onboarding is a cornerstone of organizational growth. The program ensures that new agents perform at their best ability, helping improve customer...

Mastering Zendesk Workflows (Part 2): Automating Responses

by | Feb 15, 2024 | ZD Onboarding,ZD Optimization | 0 Comments

Your customer service agents are constantly juggling tasks. They toggle between answering multiple customers, researching solutions, processing tickets, and completing...

Mastering Zendesk Workflows (Part 1): Ticket Routing

by | Feb 8, 2024 | ZD Onboarding,ZD Optimization | 0 Comments

Zendesk offers a one-stop shop to accept tickets from multiple support channels. But what happens to all those tickets created in Zendesk? Where do they go, and more...

How To Create a Macro in Zendesk: Step-by-Step Guide

by | Jan 18, 2024 | ZD Onboarding,ZD Optimization | 0 Comments

Zendesk macros play a helpful role in automating repetitive tasks and responses for your customer support team. Here are some of the most important things to know about...

10 Customer Service KPIs to Measure in 2024

by | Jan 11, 2024 | Customer Experience | 0 Comments

Staying ahead of the curve in the fast-changing customer service landscape requires an in-depth understanding of key performance indicators (KPIs) that will ensure...

CX

Consulting

Transform your customer experience with optimized strategies, processes, and training for your team

Trusted by

A Global CX Leader
for 7+ Years

We’ll Help You
Achieve Best-in-class Results

Are You Ready To Transform
Your Customer Experience?

Boost productivity with streamlined customer service processes

Exceed your KPIs with goal-driven strategies and tactics

Otimização

Optimize
the use of technology
in your CX operations

Evolução Continua

Differentiate your business with innovative customer experiences

Explore Our CX Consulting Specialties

Processes
& Operations

3

Digital
Transformation

3

Persona
& Journey Mapping

3

Objectives

  • Identify inefficiencies in your CX operations
  • Increase the productivity of your staff
  • Develop strategies to achieve customer service KPIs

Project Phases

Assessment & Definition of KPIs
Define the scope and objectives of the engagement

Voice of the Customer
Analyze your customer pain points

Data Analysis
Analyze your CX performance data

Customer Journey Design
Redesign your customer service flows

Implementation Plan
Create a detailed implementation strategy

Change Management
Train and monitor your team

Objectives:

  • Remove unnecessary or outdated technology
  • Implement an efficient, scalable CX tech stack
  • Drive adoption of new technologies

Project Phases

Assessment & Definition of KPIs
Define the scope and objectives of the engagement

Voice of the Customer
Analyze your customer pain points

Data Analysis
Analyze your CX performance data

Digital Maturity Analysis
Analyze the technology used in your operations

Design Thinking & MVP
Prototype new digital solutions

Solution Architecture
Architect your digital CX solutions

Change Management
Train and monitor your team

Objectives:

  • Define your customer personas and their needs
  • Redesign your customer journey
  • Elevate your customers’ experience

Project Phases

Understand
Research your customers and their needs

Connect
Identify opportunities to serve customers more efficiently

Anticipate
Identify opportunities for proactive customer support

Delight
Identify opportunities to exceed your customers’ expectations

Aktie 360 Methodology

Aktie 360 is our proprietary consulting methodology.
From diagnosis to ongoing optimization, we’re here for you every step of the way.

Dive Into CX

Read our latest customer experience insights

8 Tips To Improve Your Customer Support Agent Onboarding

by | Feb 22, 2024 | Customer Experience | 0 Comments

Customer support onboarding is a cornerstone of organizational growth. The program ensures that new agents perform at their best ability, helping improve customer...

Mastering Zendesk Workflows (Part 2): Automating Responses

by | Feb 15, 2024 | ZD Onboarding,ZD Optimization | 0 Comments

Your customer service agents are constantly juggling tasks. They toggle between answering multiple customers, researching solutions, processing tickets, and completing...

Mastering Zendesk Workflows (Part 1): Ticket Routing

by | Feb 8, 2024 | ZD Onboarding,ZD Optimization | 0 Comments

Zendesk offers a one-stop shop to accept tickets from multiple support channels. But what happens to all those tickets created in Zendesk? Where do they go, and more...

How To Create a Macro in Zendesk: Step-by-Step Guide

by | Jan 18, 2024 | ZD Onboarding,ZD Optimization | 0 Comments

Zendesk macros play a helpful role in automating repetitive tasks and responses for your customer support team. Here are some of the most important things to know about...

10 Customer Service KPIs to Measure in 2024

by | Jan 11, 2024 | Customer Experience | 0 Comments

Staying ahead of the curve in the fast-changing customer service landscape requires an in-depth understanding of key performance indicators (KPIs) that will ensure...