CX Consulting

Transform your customer experience with optimized strategies, processes, and training for your team

Trusted by

logotipo consultoria

A Global CX Leader
for 7+ Years

Tagline Aktie Now
Tagline Aktie Now

We’ll Help You Achieve
Best-in-class Results

KPI Magalu - Aktie Now
KPI webmotors 58
KPI Movile Pay 63

Are You Ready To Transform Your Customer Experience?

Boost productivity with streamlined customer service processes

Exceed your KPIs with goal-driven strategies and tactics

Optimize the use of technology in your CX operations

Differentiate your business with innovative customer experiences

Explore Our CX
Consulting Specialties

Processes & Operations

1 de 3

Objectives

  • Identify inefficiencies in your CX operations
  • Increase the productivity of your staff
  • Develop strategies to achieve customer service KPIs

Project Phases

  • Assessment & Definition of KPIs
  • Define the scope and objectives of the engagement
  • Voice of the Customer
  • Analyze your customer pain points
  • Data Analysis
  • Analyze your CX performance data
  • Customer Journey Design
  • Redesign your customer service flows
  • Implementation Plan
  • Create a detailed implementation strategy
  • Change Management
  • Train and monitor your team

Digital Transformation

2 de 3

Objectives

  • Remove unnecessary or outdated technology
  • Implement an efficient, scalable CX tech stack
  • Drive adoption of new technologies

Project Phases

Assessment & Definition of KPIs
Define the scope and objectives of the engagement

Voice of the Customer
Analyze your customer pain points

Data Analysis
Analyze your CX performance data

Digital Maturity Analysis
Analyze the technology used in your operations

Design Thinking & MVP
Prototype new digital solutions

Solution Architecture
Architect your digital CX solutions

Change Management
Train and monitor your team

Persona & Journey Mapping

3 de 3

Objectives

  • Define your customer personas and their needs
  • Redesign your customer journey
  • Elevate your customers’ experience

Project Phases

Understand
Research your customers and their needs
Connect
Identify opportunities to serve customers more efficiently
Anticipate
Identify opportunities for proactive customer support
Delight
Identify opportunities to exceed your customers’ expectations 

Aktie 360 Methodology

Aktie 360 is our proprietary consulting methodology. From diagnosis to ongoing optimization, we’re here for you every step of the way.

Dive Into CX

Read our latest customer
experience insights.

A Comprehensive Guide to Zendesk’s Pricing Plans

by | May 23, 2024 | ZD Onboarding,ZD Optimization | 0 Comments

Choosing a pricing plan from any software company can be confusing, but Zendesk makes it easy. This CX solution provides understandable packages with customizable...

Mastering Zendesk Workflows (Part 6): Use Zendesk Custom Fields

by | May 16, 2024 | ZD Onboarding,ZD Optimization | 0 Comments

Regardless of the tools you use, your user and organizational details are a core element in your tech system. That's why you need to implement reliable tools that not...

Unlocking the Power of Zendesk AI: Your Questions Answered

by | May 15, 2024 | ZD Optimization | 0 Comments

Unlocking the Power of Zendesk AI Zendesk helps customer service teams scale—and stay nimble. In an era of towering customer expectations, workforce limitations, and...

Everything You Need To Know About Zendesk AI

by | Apr 18, 2024 | ZD Onboarding,ZD Optimization | 0 Comments

Customer service roles can be extremely challenging. However, good customer service plays a critical part in long-term business success. Zendesk AI is a revolutionary...

Omnichannel vs. Multichannel Support: What’s the Difference?

by | Apr 11, 2024 | Customer Experience | 0 Comments

When it comes to customer service, there are two different approaches to providing support and engagement: omnichannel and multichannel support. Zendesk offers numerous...

CX

Consulting

Transform your customer experience with optimized strategies, processes, and training for your team

Trusted by

A Global CX Leader
for 7+ Years

We’ll Help You
Achieve Best-in-class Results

Are You Ready To Transform
Your Customer Experience?

Boost productivity with streamlined customer service processes

Exceed your KPIs with goal-driven strategies and tactics

Otimização

Optimize
the use of technology
in your CX operations

Evolução Continua

Differentiate your business with innovative customer experiences

Explore Our CX Consulting Specialties

Processes
& Operations

3

Digital
Transformation

3

Persona
& Journey Mapping

3

Objectives

  • Identify inefficiencies in your CX operations
  • Increase the productivity of your staff
  • Develop strategies to achieve customer service KPIs

Project Phases

Assessment & Definition of KPIs
Define the scope and objectives of the engagement

Voice of the Customer
Analyze your customer pain points

Data Analysis
Analyze your CX performance data

Customer Journey Design
Redesign your customer service flows

Implementation Plan
Create a detailed implementation strategy

Change Management
Train and monitor your team

Objectives:

  • Remove unnecessary or outdated technology
  • Implement an efficient, scalable CX tech stack
  • Drive adoption of new technologies

Project Phases

Assessment & Definition of KPIs
Define the scope and objectives of the engagement

Voice of the Customer
Analyze your customer pain points

Data Analysis
Analyze your CX performance data

Digital Maturity Analysis
Analyze the technology used in your operations

Design Thinking & MVP
Prototype new digital solutions

Solution Architecture
Architect your digital CX solutions

Change Management
Train and monitor your team

Objectives:

  • Define your customer personas and their needs
  • Redesign your customer journey
  • Elevate your customers’ experience

Project Phases

Understand
Research your customers and their needs

Connect
Identify opportunities to serve customers more efficiently

Anticipate
Identify opportunities for proactive customer support

Delight
Identify opportunities to exceed your customers’ expectations

Aktie 360 Methodology

Aktie 360 is our proprietary consulting methodology.
From diagnosis to ongoing optimization, we’re here for you every step of the way.

Dive Into CX

Read our latest customer experience insights

A Comprehensive Guide to Zendesk’s Pricing Plans

by | May 23, 2024 | ZD Onboarding,ZD Optimization | 0 Comments

Choosing a pricing plan from any software company can be confusing, but Zendesk makes it easy. This CX solution provides understandable packages with customizable...

Mastering Zendesk Workflows (Part 6): Use Zendesk Custom Fields

by | May 16, 2024 | ZD Onboarding,ZD Optimization | 0 Comments

Regardless of the tools you use, your user and organizational details are a core element in your tech system. That's why you need to implement reliable tools that not...

Unlocking the Power of Zendesk AI: Your Questions Answered

by | May 15, 2024 | ZD Optimization | 0 Comments

Unlocking the Power of Zendesk AI Zendesk helps customer service teams scale—and stay nimble. In an era of towering customer expectations, workforce limitations, and...

Everything You Need To Know About Zendesk AI

by | Apr 18, 2024 | ZD Onboarding,ZD Optimization | 0 Comments

Customer service roles can be extremely challenging. However, good customer service plays a critical part in long-term business success. Zendesk AI is a revolutionary...

Omnichannel vs. Multichannel Support: What’s the Difference?

by | Apr 11, 2024 | Customer Experience | 0 Comments

When it comes to customer service, there are two different approaches to providing support and engagement: omnichannel and multichannel support. Zendesk offers numerous...