CX Consulting

Transform your customer experience with optimized strategies, processes, and training for your team

Trusted by

logotipo consultoria

A Global CX Leader
for 7+ Years

Tagline Aktie Now
Tagline Aktie Now

We’ll Help You Achieve
Best-in-class Results

KPI Magalu - Aktie Now
KPI webmotors 58
KPI Movile Pay 63

Are You Ready To Transform Your Customer Experience?

Boost productivity with streamlined customer service processes

Exceed your KPIs with goal-driven strategies and tactics

Optimize the use of technology in your CX operations

Differentiate your business with innovative customer experiences

Explore Our CX
Consulting Specialties

Processes & Operations

1 de 3

Objectives

  • Identify inefficiencies in your CX operations
  • Increase the productivity of your staff
  • Develop strategies to achieve customer service KPIs

Project Phases

  • Assessment & Definition of KPIs
  • Define the scope and objectives of the engagement
  • Voice of the Customer
  • Analyze your customer pain points
  • Data Analysis
  • Analyze your CX performance data
  • Customer Journey Design
  • Redesign your customer service flows
  • Implementation Plan
  • Create a detailed implementation strategy
  • Change Management
  • Train and monitor your team

Digital Transformation

2 de 3

Objectives

  • Remove unnecessary or outdated technology
  • Implement an efficient, scalable CX tech stack
  • Drive adoption of new technologies

Project Phases

Assessment & Definition of KPIs
Define the scope and objectives of the engagement

Voice of the Customer
Analyze your customer pain points

Data Analysis
Analyze your CX performance data

Digital Maturity Analysis
Analyze the technology used in your operations

Design Thinking & MVP
Prototype new digital solutions

Solution Architecture
Architect your digital CX solutions

Change Management
Train and monitor your team

Persona & Journey Mapping

3 de 3

Objectives

  • Define your customer personas and their needs
  • Redesign your customer journey
  • Elevate your customers’ experience

Project Phases

Understand
Research your customers and their needs
Connect
Identify opportunities to serve customers more efficiently
Anticipate
Identify opportunities for proactive customer support
Delight
Identify opportunities to exceed your customers’ expectations 

Aktie 360 Methodology

Aktie 360 is our proprietary consulting methodology. From diagnosis to ongoing optimization, we’re here for you every step of the way.

Dive Into CX

Read our latest customer
experience insights.

Preparing Your Customer Support Team for the Holiday Season

by | Nov 15, 2023 | Customer Experience | 0 Comments

With the holiday season right around the corner, it’s time to start preparing your customer support team for the hustle and bustle. During this time of year, many...

How To Make a Customer Journey Map

by | Nov 8, 2023 | Customer Experience | 0 Comments

Customer Journey Maps: What Are They and How Do You Make Them? Research shows that about one in three customers will stop doing business with a brand they love after...

Zendesk Alternatives: How Do They Compare?

by | Nov 1, 2023 | Customer Experience | 0 Comments

Zendesk is one of the most recognized names in the customer support industry. There’s a good reason why it’s so popular — the platform offers a wide range of features...

How To Build a Customer Experience Strategy

by | Oct 19, 2023 | Customer Experience | 0 Comments

The rise of digital markets and an increased amount of competition have made customers more selective and demanding. It’s tough to stand out in the crowd, and...

What Is Zendesk for Startups?

by | Oct 12, 2023 | ZD Onboarding | 0 Comments

Help desk solutions have revolutionized customer service, and Zendesk is leading the pack as one of the best options on the market. The tool facilitates prompt...

CX

Consulting

Transform your customer experience with optimized strategies, processes, and training for your team

Trusted by

A Global CX Leader
for 7+ Years

We’ll Help You
Achieve Best-in-class Results

Are You Ready To Transform
Your Customer Experience?

Boost productivity with streamlined customer service processes

Exceed your KPIs with goal-driven strategies and tactics

Otimização

Optimize
the use of technology
in your CX operations

Evolução Continua

Differentiate your business with innovative customer experiences

Explore Our CX Consulting Specialties

Processes
& Operations

3

Digital
Transformation

3

Persona
& Journey Mapping

3

Objectives

  • Identify inefficiencies in your CX operations
  • Increase the productivity of your staff
  • Develop strategies to achieve customer service KPIs

Project Phases

Assessment & Definition of KPIs
Define the scope and objectives of the engagement

Voice of the Customer
Analyze your customer pain points

Data Analysis
Analyze your CX performance data

Customer Journey Design
Redesign your customer service flows

Implementation Plan
Create a detailed implementation strategy

Change Management
Train and monitor your team

Objectives:

  • Remove unnecessary or outdated technology
  • Implement an efficient, scalable CX tech stack
  • Drive adoption of new technologies

Project Phases

Assessment & Definition of KPIs
Define the scope and objectives of the engagement

Voice of the Customer
Analyze your customer pain points

Data Analysis
Analyze your CX performance data

Digital Maturity Analysis
Analyze the technology used in your operations

Design Thinking & MVP
Prototype new digital solutions

Solution Architecture
Architect your digital CX solutions

Change Management
Train and monitor your team

Objectives:

  • Define your customer personas and their needs
  • Redesign your customer journey
  • Elevate your customers’ experience

Project Phases

Understand
Research your customers and their needs

Connect
Identify opportunities to serve customers more efficiently

Anticipate
Identify opportunities for proactive customer support

Delight
Identify opportunities to exceed your customers’ expectations

Aktie 360 Methodology

Aktie 360 is our proprietary consulting methodology.
From diagnosis to ongoing optimization, we’re here for you every step of the way.

Dive Into CX

Read our latest customer experience insights

Preparing Your Customer Support Team for the Holiday Season

by | Nov 15, 2023 | Customer Experience | 0 Comments

With the holiday season right around the corner, it’s time to start preparing your customer support team for the hustle and bustle. During this time of year, many...

How To Make a Customer Journey Map

by | Nov 8, 2023 | Customer Experience | 0 Comments

Customer Journey Maps: What Are They and How Do You Make Them? Research shows that about one in three customers will stop doing business with a brand they love after...

Zendesk Alternatives: How Do They Compare?

by | Nov 1, 2023 | Customer Experience | 0 Comments

Zendesk is one of the most recognized names in the customer support industry. There’s a good reason why it’s so popular — the platform offers a wide range of features...

How To Build a Customer Experience Strategy

by | Oct 19, 2023 | Customer Experience | 0 Comments

The rise of digital markets and an increased amount of competition have made customers more selective and demanding. It’s tough to stand out in the crowd, and...

What Is Zendesk for Startups?

by | Oct 12, 2023 | ZD Onboarding | 0 Comments

Help desk solutions have revolutionized customer service, and Zendesk is leading the pack as one of the best options on the market. The tool facilitates prompt...