Becomee a Champion in Frictionless, Omnichannel Customer Support

 

Startups: Get Zendesk

  FREE for 6 Months

Try Zendesk’s best-in-class support tools free for 6 months with Zendesk for Startups and get 40% off our Express Implementation.

Level up your support

  with a free Zendesk health check.

You’re ready to scale your customer support, but is your Zendesk up to the task? Find out with a free Zendesk health check from our experts.

Our Mission:
Elevate Your Customer Experience with Zendesk

For more than 7 years, Aktie Now has helped businesses implement scalable, efficient customer service solutions. As a Zendesk Premier Partner, we are experts in Zendesk implementation, optimization, and CX consulting.

Tagline Aktie Now
Tagline Aktie Now

Awards

Work with an award-winning partner.

We Deliver
Transformational Results

KPI Magalu - Aktie Now
KPI Movile Pay

Explore Our Services

From processes to technology, we’ll help you take your customer experience to the next level.

Optimization

Get the most out of your Zendesk investment with integrations, automation, customization, and more

Aktie Care

Continuously evolve and improve your operations with scalable managed services from our certified team

Otimização

Implementation

Fast-track your Zendesk implementation with hands-on support from our experts

Evolução Continua

Consulting

Optimize your
customer journey
and fine-tune your operations with
end-to-end CX consulting

Problems We Solve

We help you solve your biggest CX problems with integrated tools, efficient processes, and elevated service.

Disconnected Channels

We centralize your customer support channels within Zendesk

Inefficient Processes

We streamline your operations with automation and revamped processes

Low Customer Satisfaction

We help you delight your customers at scale with faster, more effective service

High ticket volume

We help you deflect more tickets with self-service tools for your customers

Why Aktie Now?

Proven Methodology

We have helped some of the largest brands in the world achieve incredible results thanks to our advanced technical knowledge and consultative approach.

Customizable & Consultative

We deeply understand your operations, your business, and your customers so we can bring you the best, most efficient solutions.

Full-service Partner

We have a complete in-house team of experts to handle every aspect of your transformation from initial strategy to technical implementation.

Dive Into CX

Read our latest customer experience insights

8 Tips To Improve Your Customer Support Agent Onboarding

by | Feb 22, 2024 | Customer Experience | 0 Comments

Customer support onboarding is a cornerstone of organizational growth. The program ensures that new agents perform at their best ability, helping improve customer...

Mastering Zendesk Workflows (Part 2): Automating Responses

by | Feb 15, 2024 | ZD Onboarding,ZD Optimization | 0 Comments

Your customer service agents are constantly juggling tasks. They toggle between answering multiple customers, researching solutions, processing tickets, and completing...

Mastering Zendesk Workflows (Part 1): Ticket Routing

by | Feb 8, 2024 | ZD Onboarding,ZD Optimization | 0 Comments

Zendesk offers a one-stop shop to accept tickets from multiple support channels. But what happens to all those tickets created in Zendesk? Where do they go, and more...

How To Create a Macro in Zendesk: Step-by-Step Guide

by | Jan 18, 2024 | ZD Onboarding,ZD Optimization | 0 Comments

Zendesk macros play a helpful role in automating repetitive tasks and responses for your customer support team. Here are some of the most important things to know about...

10 Customer Service KPIs to Measure in 2024

by | Jan 11, 2024 | Customer Experience | 0 Comments

Staying ahead of the curve in the fast-changing customer service landscape requires an in-depth understanding of key performance indicators (KPIs) that will ensure...

Become a Champion in Frictionless,

 Omnichannel Customer Support

 

Startups: Get Zendesk

  FREE for 6 Months

Try Zendesk’s best-in-class support tools free for 6 months with Zendesk for Startups and get 40% off our Express Implementation.

Level up your support

  with a free Zendesk health check.

You’re ready to scale your customer support, but is your Zendesk up to the task? Find out with a free Zendesk health check from our experts.

Our Mission: Elevate Your Customer Experience with Zendesk

For more than 7 years, Aktie Now has helped businesses implement scalable, efficient customer service solutions. As a Zendesk Premier Partner, we are experts in Zendesk implementation, optimization, and CX consulting.

Awards

Work with an award-winning partner.

We Deliver Transformational Results

KPI Sequoia - Aktie Now

Explore Our Services

From processes to technology,
we’ll help you take your customer experience to the next level.

Optimization

Get the most out of your Zendesk investment with integrations, automation, customization, and more

Aktie Care

Continuously evolve and improve your operations with scalable managed services from our certified team

Otimização

Implementation

Fast-track your Zendesk implementation with hands-on support from our experts

Evolução Continua

Consulting

Optimize your customer journey and fine-tune your operations with end-to-end CX consulting

Problems We Solve

 

We help you solve your biggest CX problems with integrated tools,
efficient processes, and elevated service.

Disconnected Channels

We centralize your customer support channels within
Zendesk

Inefficient Processes

We streamline your operations with automation and revamped processes

Low Customer Satisfaction

We help you delight your customers at scale with faster, more effective service

High ticket volume

We help you deflect more tickets with self-service tools for your customers

Schedule Your FREE One-Hour Zendesk Health Check

Find out how to get the most value and performance from your Zendesk setup with a FREE Zendesk Health Check and diagnostic report from Aktie Now.

Book Now

Why Aktie Now?

Proven Methodology

We have helped some of the largest brands in the world achieve incredible results thanks to our advanced technical knowledge and consultative approach.

Customizable & Consultative

We deeply understand your operations, your business, and your customers so we can bring you the best, most efficient solutions.

Full-service Partner

We have a complete in-house team of experts to handle every aspect of your transformation from initial strategy to technical implementation.

Dive Into CX

Read our latest customer experience insights.

8 Tips To Improve Your Customer Support Agent Onboarding

by | Feb 22, 2024 | Customer Experience | 0 Comments

Customer support onboarding is a cornerstone of organizational growth. The program ensures that new agents perform at their best ability, helping improve customer...

Mastering Zendesk Workflows (Part 2): Automating Responses

by | Feb 15, 2024 | ZD Onboarding,ZD Optimization | 0 Comments

Your customer service agents are constantly juggling tasks. They toggle between answering multiple customers, researching solutions, processing tickets, and completing...

Mastering Zendesk Workflows (Part 1): Ticket Routing

by | Feb 8, 2024 | ZD Onboarding,ZD Optimization | 0 Comments

Zendesk offers a one-stop shop to accept tickets from multiple support channels. But what happens to all those tickets created in Zendesk? Where do they go, and more...

How To Create a Macro in Zendesk: Step-by-Step Guide

by | Jan 18, 2024 | ZD Onboarding,ZD Optimization | 0 Comments

Zendesk macros play a helpful role in automating repetitive tasks and responses for your customer support team. Here are some of the most important things to know about...

10 Customer Service KPIs to Measure in 2024

by | Jan 11, 2024 | Customer Experience | 0 Comments

Staying ahead of the curve in the fast-changing customer service landscape requires an in-depth understanding of key performance indicators (KPIs) that will ensure...