Zendesk Optimization

Get the most out of your Zendesk investment with an efficient, scalable, integrated setup

Trusted by

LOGOTIPOS OTIMIZAÇÃO

Work With an
Award-winning Team

Aktie Now has been recognized year after year for our quality and expertise.

Our Approach:
End-to-end Efficiency

Optimized Tools

We ensure your Zendesk instance and other CX tools are properly configured to meet your needs.

Operational Clarity

We remove unnecessary workflows and settings so your agents can work faster.

Integrations & Customization

We integrate Zendesk with the rest of your tech stack for seamless, omnichannel customer support.

Best
practices

We ensure your systems and processes are in line with best practices for customer support.

Explore Our Optimization Services

Zendesk Assessment
1 de 7

Identify key opportunities to improve your CX operations with a thorough audit of your tools and workflows.

We’ll help you…

  • Assess your operational efficiency
  • Analyze your CX performance data
  • Identify redundant tools and flows
  • Strategize new integrations,
  • automations, and more
Reimplementation
2 de 7

Rebuild your Zendesk instance from the ground up and start fresh with seamless, streamlined processes.

We’ll help you…

  • Audit your existing Zendesk instance
  • Identify inefficiencies and opportunities
  • Strategize key improvements
Customization & Automation
3 de 7

Get an efficient Zendesk instance that meets your business needs with advanced customization and automation.

We’ll help you…

  • Customize your settings and permissions
  • Set up ticket fields and views
  • Automate repetitive tasks
  • Streamline existing automations
Integrations & Tools
4 de 7

Boost agent productivity and provide omnichannel service by integrating Zendesk with your digital tools and channels.

We’ll help you…

  • Integrate Zendesk with your tech stack
  • Connect your social media channels
  • Set up chatbots and other tools
  • Consolidate all channels into a single view
Training & Support
5 de 7

Empower your agents with training on how to fully leverage Zendesk and CX best practices in their daily workflows.

We’ll help you…

  • Train your agents on new features and processes
  • Create user-specific training programs
  • Document your CX procedures and flows
  • Measure adoption and performance
Reporting & Analytics
6 de 7

Clean up your CX data and set up intelligent reports and dashboards that measure your KPIs in real time.

We’ll help you…

  • Remove redundant and unnecessary data
  • Identify key performance indicators (KPIs)
  • Set up any properties needed for measurement
  • Create automated reports and dashboards
Help Center & Community
7 de 7

Deflect internal and external support tickets with self-service help centers and community support.

We’ll help you…

  • Structure your help center content
  • Develop a customized theme to match your brand
  • Measure help center performance and utilization
  • Integrate help center articles with other self-service tools

Need More CX Support?
Check Out Our Other Services

I need a CX consultant

Get expert guidance and support to redesign your customer journey and elevate your CX performance.

I need to implement Zendesk

Not on Zendesk yet? Fast-track your implementation and avoid potential hiccups with professional Zendesk implementation.

I need managed services

Want scalable, professional support for your CX operations? Our managed services keep your systems online and optimized 24/7.

Zendesk

Optimization

Get the most out of your Zendesk investment with an efficient, scalable, integrated setup

Trusted by

Work With an Award-winning Team

Aktie Now has been recognized year after year for our quality and expertise.

Our Approach: End-to-end Efficiency

Otimização
Evolução Continua

Optimized Tools

We ensure your Zendesk instance and other CX tools are properly configured to meet your needs.

Operational Clarity

We remove unnecessary workflows and settings so your agents can work faster.

Integrations & Customization

We integrate Zendesk with the rest of your tech stack for seamless, omnichannel customer support.

Best practices

We ensure your systems and processes are in line with best practices for customer support.

Explore Our Optimization Services

Zendesk
Assessment

3

Reimplementation

3

Integrations
& Tools

3

Training
& Support

3

Reporting
& Analytics

3

Help Center
& Community

3

Zendesk Assessment

Identify key opportunities to improve your CX operations with a thorough audit of your tools and workflows.

We’ll help you…

  • Assess your operational efficiency
  • Analyze your CX performance data
  • Identify redundant tools and flows
  • Strategize new integrations, automations, and more

Reimplementation

Rebuild your Zendesk instance from the ground up and start fresh with seamless, streamlined processes.

We’ll help you…

  • Audit your existing Zendesk instance
  • Identify inefficiencies and opportunities
  • Strategize key improvements
  • Reconfigure your Zendesk to support your needs

Integrations & Tools

Boost agent productivity and provide omnichannel service by integrating Zendesk with your digital tools and channels.

We’ll help you…

  • Integrate Zendesk with your tech stack
  • Connect your social media channels
  • Set up chatbots and other tools
  • Consolidate all channels into a single view
  • Customize your settings and permissions
  • Set up ticket fields and views
  • Automate repetitive tasks
  • Streamline existing automations

Training & Support

Empower your agents with training on how to fully leverage Zendesk and CX best practices in their daily workflows.

We’ll help you…

  • Train your agents on new features and processes
  • Create user-specific training programs
  • Document your CX procedures and flows
  • Measure adoption and performance

Reporting & Analytics

Clean up your CX data and set up intelligent reports and dashboards that measure your KPIs in real time.

We’ll help you…

  • Remove redundant and unnecessary data
  • Identify key performance indicators (KPIs)
  • Set up any properties needed for measurement
  • Create automated reports and dashboards

Help Center & Community

Deflect internal and external support tickets with self-service help centers and community support.

We’ll help you…

  • Structure your help center content
  • Develop a customized theme to match your brand
  • Measure help center performance and utilization
  • Integrate help center articles with other self-service tools

Need More CX Support? Check Out Our Other Services

I need a
CX consultant

Get expert guidance and support to redesign your customer journey and elevate your CX performance.

I need to implement
Zendesk

Not on Zendesk yet? Fast-track your implementation and avoid potential hiccups with professional Zendesk implementation.

Otimização

I need managed
services

Want scalable, professional support for your CX operations? Our managed services keep your systems online and optimized 24/7.

Start Your FREE Zendesk Health Check

Find out how to get the most value and performance from your Zendesk setup with a FREE Zendesk Health Check and diagnostic report from Aktie Now.

Get Started