Zendesk Optimization
Get the most out of your Zendesk investment with an efficient, scalable, integrated setup
Trusted by
Work With an
Award-winning Team
Aktie Now has been recognized year after year for our quality and expertise.
Our Approach:
End-to-end Efficiency
Optimized Tools
We ensure your Zendesk instance and other CX tools are properly configured to meet your needs.
Operational Clarity
We remove unnecessary workflows and settings so your agents can work faster.
Integrations & Customization
We integrate Zendesk with the rest of your tech stack for seamless, omnichannel customer support.
Best
practices
We ensure your systems and processes are in line with best practices for customer support.
Explore Our Optimization Services
Need More CX Support?
Check Out Our Other Services
I need a CX consultant
Get expert guidance and support to redesign your customer journey and elevate your CX performance.
I need to implement Zendesk
Not on Zendesk yet? Fast-track your implementation and avoid potential hiccups with professional Zendesk implementation.
I need managed services
Want scalable, professional support for your CX operations? Our managed services keep your systems online and optimized 24/7.
Zendesk
Optimization
Get the most out of your Zendesk investment with an efficient, scalable, integrated setup
Trusted by
Work With an Award-winning Team
Aktie Now has been recognized year after year for our quality and expertise.
Our Approach: End-to-end Efficiency
Optimized Tools
We ensure your Zendesk instance and other CX tools are properly configured to meet your needs.
Operational Clarity
We remove unnecessary workflows and settings so your agents can work faster.
Integrations & Customization
We integrate Zendesk with the rest of your tech stack for seamless, omnichannel customer support.
Best practices
We ensure your systems and processes are in line with best practices for customer support.
Explore Our Optimization Services
Zendesk
Assessment
Reimplementation
Integrations
& Tools
Training
& Support
Reporting
& Analytics
Help Center
& Community
Zendesk Assessment
Identify key opportunities to improve your CX operations with a thorough audit of your tools and workflows.
We’ll help you…
- Assess your operational efficiency
- Analyze your CX performance data
- Identify redundant tools and flows
- Strategize new integrations, automations, and more
Reimplementation
Rebuild your Zendesk instance from the ground up and start fresh with seamless, streamlined processes.
We’ll help you…
- Audit your existing Zendesk instance
- Identify inefficiencies and opportunities
- Strategize key improvements
- Reconfigure your Zendesk to support your needs
Integrations & Tools
Boost agent productivity and provide omnichannel service by integrating Zendesk with your digital tools and channels.
We’ll help you…
- Integrate Zendesk with your tech stack
- Connect your social media channels
- Set up chatbots and other tools
- Consolidate all channels into a single view
- Customize your settings and permissions
- Set up ticket fields and views
- Automate repetitive tasks
- Streamline existing automations
Training & Support
Empower your agents with training on how to fully leverage Zendesk and CX best practices in their daily workflows.
We’ll help you…
- Train your agents on new features and processes
- Create user-specific training programs
- Document your CX procedures and flows
- Measure adoption and performance
Reporting & Analytics
Clean up your CX data and set up intelligent reports and dashboards that measure your KPIs in real time.
We’ll help you…
- Remove redundant and unnecessary data
- Identify key performance indicators (KPIs)
- Set up any properties needed for measurement
- Create automated reports and dashboards
Help Center & Community
Deflect internal and external support tickets with self-service help centers and community support.
We’ll help you…
- Structure your help center content
- Develop a customized theme to match your brand
- Measure help center performance and utilization
- Integrate help center articles with other self-service tools
Need More CX Support? Check Out Our Other Services
I need a
CX consultant
Get expert guidance and support to redesign your customer journey and elevate your CX performance.
I need to implement
Zendesk
Not on Zendesk yet? Fast-track your implementation and avoid potential hiccups with professional Zendesk implementation.
I need managed
services
Want scalable, professional support for your CX operations? Our managed services keep your systems online and optimized 24/7.
Start Your FREE Zendesk Health Check
Find out how to get the most value and performance from your Zendesk setup with a FREE Zendesk Health Check and diagnostic report from Aktie Now.
Get Started