by usaaktienow | Apr 18, 2024 | ZD Onboarding, ZD Optimization
Customer service roles can be extremely challenging. However, good customer service plays a critical part in long-term business success. Zendesk AI is a revolutionary tool that brings artificial intelligence to customer service, effectively helping to unlock the full...
by usaaktienow | Apr 11, 2024 | Customer Experience
When it comes to customer service, there are two different approaches to providing support and engagement: omnichannel and multichannel support. Zendesk offers numerous resources designed to enable you to develop world-class customer experiences. To offer exceptional...
by usaaktienow | Apr 4, 2024 | ZD Onboarding, ZD Optimization
Mastering Zendesk Workflows (Part 4): How To Create Zendesk Views + 3 Best Practices Imagine a world where your client support dashboard only displays the tickets that require your immediate attention. Zendesk Views make this a reality. These powerful tools act as...
by usaaktienow | Mar 21, 2024 | Customer Experience
In today’s competitive business landscape where 89% of businesses compete primarily based on customer experience, tracking how your customers feel about your brand can help you stand out. Customer service metrics such as the Net Promoter Score (NPS) can help...
by usaaktienow | Mar 14, 2024 | ZD Onboarding, ZD Optimization
Zendesk collaboration, which includes features such as side conversations and CCing, can supercharge your team’s productivity and improve overall customer satisfaction. Zendesk also integrates with popular tools such as Slack and Microsoft Teams, opening a world...
