by usaaktienow | Nov 15, 2023 | Customer Experience
With the holiday season right around the corner, it’s time to start preparing your customer support team for the hustle and bustle. During this time of year, many shoppers are feeling overwhelmed and rushed, so it’s more important than ever for your team to handle...
by usaaktienow | Nov 8, 2023 | Customer Experience
Customer Journey Maps: What Are They and How Do You Make Them? Research shows that about one in three customers will stop doing business with a brand they love after just one bad experience. Stats like these show that nailing your CX strategy is critical for building...
by usaaktienow | Nov 1, 2023 | Customer Experience
Zendesk is one of the most recognized names in the customer support industry. There’s a good reason why it’s so popular — the platform offers a wide range of features and easy customization to help upgrade customer support and CX for all types of businesses. Still,...
by usaaktienow | Oct 19, 2023 | Customer Experience
The rise of digital markets and an increased amount of competition have made customers more selective and demanding. It’s tough to stand out in the crowd, and businesses need to create a strong customer experience (CX) strategy to get ahead. Building a CX strategy...
by usaaktienow | Oct 12, 2023 | ZD Onboarding
Help desk solutions have revolutionized customer service, and Zendesk is leading the pack as one of the best options on the market. The tool facilitates prompt responses to support requests, improves customer engagement, and provides personalized — and even...
