What Does a Zendesk Implementation Partner Do?

October 5, 2023

Zendesk is a help desk management solution designed to level up your customer service and maximize the growth of your business. It’s one of the most powerful support tools on the market, but correctly implementing the platform into your team’s workflow is crucial to making the most of it. 

To ensure everything is done right from the beginning, it’s a good idea to work with a Zendesk Implementation Partner. These professionals will ensure your Zendesk is set up to work for you, effectively empowering your customer service team from day one. But what exactly does a Zendesk Implementation Partner do, and how do you choose one? Here’s everything you need to know.

What Is a Zendesk Implementation Partner?

Simply put, a Zendesk Implementation Partner is a third-party business that specializes in Zendesk. These businesses are typically led by experts with in-depth knowledge of the platform, which enables them to help clients set up and integrate Zendesk Support for their own teams.

In addition to implementation, setup, and optimization of Zendesk environments, an Implementation Partner may offer other services including:

  • Strategic advisory
  • Data migration
  • Integration with other tools
  • Admin and user training
  • Customization services
  • Technical support

What are the Benefits of Having a Zendesk Implementation Partner? 

Instead of having to set up and integrate the Zendesk software yourself, you can leave the job to the pros. Below are a few benefits of having a Zendesk Implementation Partner.  

Careful assessment of your needs

An Implementation Partner has the relevant experience to assess your needs and determine if Zendesk is the right solution for you and your customer service team. 

You get things right the first time around

A good Implementation Partner will set you up with Zendesk and ensure the transition is seamless, from customer data migration to team training. They’ll also make sure the system keeps serving your needs effectively moving forward. 

Complete transfer of customer data

Having an Implementation Partner will ensure all your customer data is correctly transferred from your previous customer service tool to Zendesk.

In-depth training for your team

A Zendesk partner can provide training for your support team, enabling them to leverage the latest Zendesk features and deliver an industry-leading customer experience.

Expert support 

When you work with a Zendesk Implementation Partner, you’ll have an experienced specialist on your side to help you every step of the way in your journey to success with the platform.  

How To Pick the Right Zendesk Implementation Partner

Choosing the right Zendesk Implementation Partner is essential to make the most of the process. However, with the many options available, making the right choice can be challenging. To help, we’ve listed some ideal qualities to look for in your Implementation Partner:

A holistic approach

This perspective will enable the Implementation Partner to understand your business better. That way, they can ensure continuous optimization, ongoing system enhancement, and a long-term partnership.


A good Implementation Partner should be self-driven, so they can help you continue to scale successfully even as markets shift and your needs evolve. This will allow you to keep providing your customers with excellent experiences regardless of the circumstances. 


A one-size-fits-all model does not apply to customer service. For the best results, an Implementation Partner should focus on understanding your own business and needs. They should also be able to develop a unique solution that works well for you.

A Zendesk-certified partner

Be sure to choose a partner that’s certified by Zendesk. Certified partners have the skills to ensure your Zendesk solution is functional and helps you achieve the desired results. 

A broad partner portfolio

Look for an Implementation Partner with the right connections. A partner with a broad portfolio will offer you access to a wide range of useful solutions, enabling you to take advantage of Zendesk’s flexibility.

A Zendesk Implementation Partner You Can Trust

Aktie Now is a Zendesk Implementation Partner with years of expertise in the platform, and we’ve helped over 300 businesses make the switch. Unlike other partners, we only specialize in the Zendesk platform, which means we know the platform extremely well. Contact us or visit our website to learn more about how we can help with your own Zendesk implementation!

Download The Zendesk Implementation Playbook