What Is Zendesk for Startups?

October 12, 2023

Help desk solutions have revolutionized customer service, and Zendesk is leading the pack as one of the best options on the market. The tool facilitates prompt responses to support requests, improves customer engagement, and provides personalized — and even automated — assistance, leading to a better all-around customer experience. 

Still, even with all the advanced features Zendesk has to offer, small startups are at a disadvantage because they often don’t have the time or resources to implement the Zendesk platform for their business. 

Enter Zendesk for Startups — a program specifically designed for new companies to enjoy the benefits of enhanced customer support. Through the program, qualified startups get free and unlimited access to the full suite of Zendesk products for six months. This enables your company to build a foundation for lasting customer relationships, effectively giving you a competitive advantage without the cost. 

Read on to learn more about the Zendesk for Startups program.

What Is the Zendesk for Startups Program?

The program allows startups to apply to receive free access to the Zendesk platform for six months. Upon approval, qualifying companies can also access additional benefits such as product training, ongoing support, and other startup resources throughout the free trial. 

This is designed to ensure that young companies implement a successful customer experience strategy with Zendesk, which can help them increase customer retention and ultimately scale their business. 

What Is Included?

The Zendesk for Startups program allows companies to use their credits towards Zendesk Suite and Zendesk Sell (+ Sell Reach). Once you’ve been approved, you will be able to pick the plan that best fits your needs. The products and features covered in the different packages include:

  • Ticketing system
  • Chat, email, voice, and social messaging
  • Standard bots
  • Data center locality
  • Over 1,000 apps and integrations
  • Prebuilt analytics dashboards
  • Help center
  • Online support from the Zendesk team
  • Digital onboarding and adoption resources
  • Light agents
  • Side conversations
  • Productivity pack

The Benefits

Early-stage startups that qualify, apply, and get approved for the Zendesk for Startups program have several advantages over their competitors. Below are just a few of the many benefits of the program:

  • Six months free access to Zendesk Suite and Sales CRM solutions. 
  • Online office hour sessions with a support team specializing in helping startups grow
  • Unlimited access to Zendesk’s startup community which includes events, educational content, and additional resources.

What Are the Qualifications for the Program?

The aim of the Zendesk for Startups program is to not only provide young companies with tools to help them in the long haul, but to also assist them in getting their CX right from the start. To qualify for the program, you must:

  • Be a completely new Zendesk customer
  • Have not more than 50 employees
  • Have raised venture funding (up to series A)

Ready to take your CX to the next level with Zendesk? Aktie Now can help you take advantage of Zendesk for Startups and take 40% off our Express Implementation services if you are approved for the program! Contact us today to learn more.

Get Started With Zendesk