by usaaktienow | Mar 7, 2024 | ZD Onboarding, ZD Optimization
Streamlining your customer support workflows can delight your customers and give your business a competitive edge. It allows you to attend to your customer’s needs promptly, a key driver of customer trust and loyalty. Customer service workflows cover the...
by usaaktienow | Feb 22, 2024 | Customer Experience
Customer support onboarding is a cornerstone of organizational growth. The program ensures that new agents perform at their best ability, helping improve customer satisfaction alongside loyalty. Since the impact of agent onboarding depends on how well you execute it,...
by usaaktienow | Feb 15, 2024 | ZD Onboarding, ZD Optimization
Your customer service agents are constantly juggling tasks. They toggle between answering multiple customers, researching solutions, processing tickets, and completing other priorities. Agent responsibilities will only increase as communication channels diversify and...
by usaaktienow | Feb 8, 2024 | ZD Onboarding, ZD Optimization
Zendesk offers a one-stop shop to accept tickets from multiple support channels. But what happens to all those tickets created in Zendesk? Where do they go, and more importantly, who should resolve them? The process of assigning incoming tickets to agents is known as...
by usaaktienow | Jan 18, 2024 | ZD Onboarding, ZD Optimization
Zendesk macros play a helpful role in automating repetitive tasks and responses for your customer support team. Here are some of the most important things to know about what macros are, how they can benefit your support team and your customers, and how to create a...