Zendesk is a powerful customer service platform that helps businesses of all sizes provide top-notch support. Its user-friendly interface, robust features, and customizable solutions have become a go-to tool for many companies.
However, Zendesk’s capabilities can be significantly enhanced with the right integrations. By connecting Zendesk with other popular tools, businesses can streamline their customer service processes and improve overall efficiency. Here are the four best Zendesk integrations to consider for your customer service strategy going into 2024.
1. Slack
Best for:
- Internal communication
- Team collaboration
Features:
- Direct messaging and channel chat
- File sharing
- Notifications for timely updates
- Search function
- Mobile and web applications
Pricing:
- Free plan with limited features
- Paid plans start at $7.25 per user per month (billed annually)
Slack is a popular communication platform that is widely used by businesses around the world. Its integration with Zendesk allows for efficient internal communication and collaboration among support agents, making it an essential tool for improving customer service. With Slack, agents can quickly discuss customer inquiries, share important information or updates, and work together to resolve issues in real-time. Plus, the ability to integrate other apps within Slack makes it an all-in-one solution for productivity.
2. MS Teams
Best for:
- Remote teams
- Cross-department collaboration
Features:
- Video and audio conferencing
- Screen sharing
- File sharing and editing
- Instant messaging
- Mobile and web applications
Pricing:
- Free plan with limited features
- Paid plans start at $4 per user per month (billed annually)
MS Teams, another popular collaboration tool, integrates seamlessly with Zendesk to enhance remote team communication and cross-department collaboration. With its advanced video conferencing capabilities, teams can easily hold virtual meetings to discuss customer inquiries or issues. Additionally, sharing and editing files in real-time makes it easier for agents to work together and provide timely solutions for customers.
3. Aircall
Best for:
- Streamlined phone support
Features:
- Virtual phone system
- Call routing and forwarding
- Automated voicemail and call recording
- Analytics and Reporting
Pricing:
- Paid plans start at $30 per user per month (billed annually)
For businesses that rely heavily on phone support, Aircall is the perfect integration for Zendesk. With its virtual phone system, agents can make and receive calls directly within Zendesk, eliminating the need for switching between multiple platforms. Plus, customer inquiries will never go unanswered with features such as call routing and automated voicemail.
4. Zapier
Best for:
- Customized integrations
- Automation
Features:
- Integration with over 6,000 apps
- Automated workflows (Zaps)
- Customized triggers and actions
Pricing:
- Free plan with limited features
- Paid plans start at $19.99 per month
With Zapier, businesses can create customized integrations between Zendesk and other apps to automate repetitive tasks and improve workflow. This integration allows for creating “Zaps” that connect different apps and perform actions based on certain triggers, making it an excellent tool for streamlining customer service processes. Additionally, with over 6,000 web apps to choose from, the possibilities for integration are endless.
Improve Your CX With Aktie Now
Integrating Zendesk with these top tools can greatly enhance your CX strategy in 2024 and beyond. Whether improving internal communication and collaboration or streamlining phone support and automating tasks, each of these integrations brings unique capabilities that can help take your customer service to the next level.
Ready to get started with Zendesk? At Aktie Now, we offer expert Zendesk integration and implementation so you can level up your CX going into 2024. Contact us to get started!
