by usaaktienow | Dec 21, 2023 | ZD Onboarding, ZD Optimization
With the rise of self-service channels, customers are now seeking solutions on their own before reaching out to support teams. As a result, launching a help center has become a crucial step for any customer support leader. This is where Zendesk Guide comes in. Zendesk...
by usaaktienow | Dec 14, 2023 | Customer Experience
Improving your customer experience (CX) has always been a powerful strategy for success in business. But as competition rises and industries become increasingly saturated, nailing your CX strategy is no longer a choice — it’s a necessity to stand out from the crowd. ...
by usaaktienow | Dec 7, 2023 | Customer Experience, ZD Optimization
Zendesk is a powerful customer service platform that helps businesses of all sizes provide top-notch support. Its user-friendly interface, robust features, and customizable solutions have become a go-to tool for many companies. However, Zendesk’s capabilities...
by usaaktienow | Nov 15, 2023 | Customer Experience
With the holiday season right around the corner, it’s time to start preparing your customer support team for the hustle and bustle. During this time of year, many shoppers are feeling overwhelmed and rushed, so it’s more important than ever for your team to handle...
by usaaktienow | Nov 8, 2023 | Customer Experience
Customer Journey Maps: What Are They and How Do You Make Them? Research shows that about one in three customers will stop doing business with a brand they love after just one bad experience. Stats like these show that nailing your CX strategy is critical for building...
