by usaaktienow | Jun 12, 2023 | Customer Experience
In today’s world, customers have high expectations when they interact with businesses. Nobody wants to call support and be put on hold for 20 minutes before talking to a real person — that kind of experience just isn’t going to cut it anymore. As technology becomes...
by usaaktienow | Jun 12, 2023 | Customer Experience
Customer support is no longer a nice-to-have — it is an essential function that all businesses need to invest in. In fact, 52 percent of customers will switch to a competitor if they have a single negative impression and 60 percent of consumers have purchased...
by usaaktienow | Jun 12, 2023 | ZD Optimization
If you’re using Zendesk, you obviously know how important it is to handle customer requests as quickly as possible. You probably have a great ticketing system in place already, too. But even the most well-thought processes have a few bottlenecks that can prevent you...
by usaaktienow | May 17, 2023 | ZD Optimization
Zendesk Explore is a powerful reporting module offered by Zendesk that enables you to collect, analyze, and act on your data. Explore provides pre-built reports that give you an in-depth understanding of your customers and their interactions with your support team. If...
by usaaktienow | May 17, 2023 | Customer Experience, English
Customer experience is becoming an increasingly important aspect of business operations. As more and more companies invest in their existing customers, it’s important to understand how well that investment is paying off. So how do you know how happy your customers...
