Zendesk Alternatives: How Do They Compare?

November 1, 2023

Zendesk is one of the most recognized names in the customer support industry. There’s a good reason why it’s so popular — the platform offers a wide range of features and easy customization to help upgrade customer support and CX for all types of businesses. 

Still, there are plenty of other options on the market when it comes to customer support software, each with its own advantages and disadvantages. Read on to learn about some of these top players and how they compare to Zendesk. 

Zoho Desk

Zoho Desk is one Zendesk alternative that also offers customer support software. It comes with a number of features such as shared inboxes, chat support, and mobile integration. Zoho Desk also makes it easy to link other components of your tech stack to create an all-in-one platform. 

With Zoho Desk, you can also take advantage of some impressive AI support capabilities, but these are only available with the most expensive subscription. Unfortunately, many of the features that come with this platform are only available at a premium price, which may not be accessible for many businesses.

Microsoft Dynamics 365

Microsoft Dynamics 365 is another popular Zendesk alternative. One reason for this is its consistent updates, which keep clients ahead of the competition with state-of-the-art support features. Microsoft also routinely enhances its software by incorporating user feedback. 

The main downsides of Dynamics 365 are: 

  • File size attachment limitations — you can only attach up to 128 MB. 
  • User complexity for customer service, which makes it hard to use out of the box to meet organizational and client needs.
  • High cost in terms of buying and customizing the system.


There’s also Freshdesk, which closely resembles Zendesk. It features a knowledge base, a shared inbox, and easy integration with other software. It can also be automated in certain ways to increase productivity.

A few other features are available with Freshdesk, but they’re limited to a higher-tiered subscription. These include advanced reporting and the capacity to transmit customer satisfaction surveys (CSAT) once a ticket is closed.

Other Zendesk Alternatives

Other options for Zendesk include:

  • ServiceNow
  • HubSpot Service Hub
  • Sugar Serve
  • Oracle Service
  • eGain Solve

Zendesk Compared To Its Competitors

So, how do these alternatives compare to Zendesk? While many of them offer extensive features and integrations, they have a fair share of downsides, too — whether it’s expensive subscriptions, complex user interfaces, or functional limitations. 

For the most comprehensive, dynamic customer support tool at the most affordable price, we recommend none other than Zendesk. Here’s why:

  • Zendesk provides businesses with a single, integrated omnichannel solution that includes phone, SMS, and email, enabling you to have rich conversations with your customers across any channel.
  • The software has a low cost of ownership due to its ease of setup, implementation, use, and customization. It requires less administrative work as well.
  • It incorporates self-help tools like customer portals and chatbots driven by AI to offer customers simple, on-demand service.

Aktie Now is Your Trusted Zendesk Implementation Partner

Zendesk is the ideal tool for enhancing CX for your business. It provides a user-friendly platform to ensure you can be there for your customers when they need you.

If you’re ready to make the switch to Zendesk, Aktie Now is here to help. We’re a Zendesk Implementation Partner with extensive knowledge of the platform, and we’ve helped over 300 businesses make the transition to Zendesk. 

Unlike other partners, Aktie Now exclusively focuses on Zendesk integration and implementation to stay hyper-focused on helping our customers get to know the platform. 

Contact us today to learn more about how we can help level up your CX with Zendesk.

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