by usaaktienow | Feb 8, 2024 | ZD Onboarding, ZD Optimization
Zendesk offers a one-stop shop to accept tickets from multiple support channels. But what happens to all those tickets created in Zendesk? Where do they go, and more importantly, who should resolve them? The process of assigning incoming tickets to agents is known as...
by usaaktienow | Jan 18, 2024 | ZD Onboarding, ZD Optimization
Zendesk macros play a helpful role in automating repetitive tasks and responses for your customer support team. Here are some of the most important things to know about what macros are, how they can benefit your support team and your customers, and how to create a...
by usaaktienow | Jan 11, 2024 | Customer Experience
Staying ahead of the curve in the fast-changing customer service landscape requires an in-depth understanding of key performance indicators (KPIs) that will ensure success in 2024 and beyond. Today, we’ll look at the top ten customer service KPIs to track in 2024,...
by usaaktienow | Jan 4, 2024 | ZD Onboarding
Transitioning your ticketing system to Zendesk is a smart move for most brands. However, data migration is one of the most complex and involved processes in the IT playbook. This is because the new environment must be prepared to perfectly match the data structures...
by usaaktienow | Dec 21, 2023 | ZD Onboarding, ZD Optimization
With the rise of self-service channels, customers are now seeking solutions on their own before reaching out to support teams. As a result, launching a help center has become a crucial step for any customer support leader. This is where Zendesk Guide comes in. Zendesk...