by usaaktienow | Mar 21, 2024 | Customer Experience
In today’s competitive business landscape where 89% of businesses compete primarily based on customer experience, tracking how your customers feel about your brand can help you stand out. Customer service metrics such as the Net Promoter Score (NPS) can help...
by usaaktienow | Mar 14, 2024 | ZD Onboarding, ZD Optimization
Zendesk collaboration, which includes features such as side conversations and CCing, can supercharge your team’s productivity and improve overall customer satisfaction. Zendesk also integrates with popular tools such as Slack and Microsoft Teams, opening a world...
by usaaktienow | Mar 7, 2024 | ZD Onboarding, ZD Optimization
Streamlining your customer support workflows can delight your customers and give your business a competitive edge. It allows you to attend to your customer’s needs promptly, a key driver of customer trust and loyalty. Customer service workflows cover the...
by usaaktienow | Feb 22, 2024 | Customer Experience
Customer support onboarding is a cornerstone of organizational growth. The program ensures that new agents perform at their best ability, helping improve customer satisfaction alongside loyalty. Since the impact of agent onboarding depends on how well you execute it,...
by usaaktienow | Feb 15, 2024 | ZD Onboarding, ZD Optimization
Your customer service agents are constantly juggling tasks. They toggle between answering multiple customers, researching solutions, processing tickets, and completing other priorities. Agent responsibilities will only increase as communication channels diversify and...
