Dive into CX
We are experts on the subject and we will let you inside the news in Customer Experience
Dive into CX
We are experts on the subject and we will let
you inside the news in Customer Experience
What Makes a Good Omnichannel Customer Experience?
3 Reasons To Invest in CX Consulting
3 Zendesk Automations To Help You Scale Better
Making the Best of Zendesk Explore in Your Business
5 Customer Experience Metrics to Measure Customer Satisfaction
Where to Find Zendesk Customer Support
How To Use the Zendesk Ticketing System
3 Best Practices For Digitizing The Customer Experience
Our Favorite Zendesk Integrations for B2B Companies
Preparing for Your Zendesk Migration
Zendesk Optimization Checklist: How to Improve The Customer Experience
6 Underutilized Zendesk Features and How To Use Them
How Cybersecurity can Improve the Customer Experience
Learn how cybersecurity can affect your customer experience and how to improve CX after a cybersecurity incident.
6 benefits of using artificial intelligence to improve the customer experience
It is no longer enough to offer the best deal, customers want the best experience altogether. Price and quality are no longer the only differentiating factors, and the purchase decision begins to have service and relationship as a central factor.
Customer Centricity – Why it is important!
Consumer-centric companies seek to provide a unique experience to each of their customers throughout the purchase journey. From customer acquisition, to after sales service – every customer is seen as unique and special.
The future of customer experience
Acting to meet the customer’s needs and expectations is one of the most important ways of building a loyal customer base. This is because offering products and/or services along with an effective customer service is essential to exceed customer expectations and build a good relationship.
10 Reasons to Implement a Chatbot in your Business
Check out these 10 reasons for why you should adopt our chatbot in your service structure!
6 Reasons to Implement Omnichannel Service in your Company
Have you heard about Omnichannel? This strategy consists of keeping all your company’s communication channels interconnected so that they can be used simultaneously. Its main objective is to offer a good experience to the consumer, regardless of the selected channel.
Customer Service Consulting: the turnaround your business needs
Learn about the most common problems in Customer Service, and how expert consulting can help you overcome them.
Customer Experience Management: basic concepts you must know
Learn the essential concepts in Customer Experience that you must know before developing a successful CX strategy.